Refund policy
returns & exchanges
because each item is made by hand and often customized just for you, all sales are final. I do not accept returns or exchanges.
damaged or incorrect items
I want you to love what you receive. if your order arrives damaged or incorrect, please contact me within 3 days of delivery.
please include a photo of the issue and your order number, and I will remake or replace the item as quickly as possible.
order details & sizing
please double check all order details before placing your order, including:
- sizes
- spelling (for custom items)
- color selections
I am not responsible for errors submitted at checkout, but I will always do my best to help if there is an issue.
custom orders
all custom and personalized items are final sale and cannot be returned or exchanged.
refunds
refunds are not issued unless an item cannot be remade or replaced.
shipping
processing time: orders are typically shipped within 1–3 business days. tracking information will be sent once your order ships.
delivery times may vary depending on the carrier. once a package is in transit, delays are out of my control, but I will always help however I can if an issue comes up.
contact
questions? reach out anytime:
📧 coloroutsidedesigns@gmail.com
📞 913-961-5888